Customer Care Portal

 

What is the Bosch Customer Care Portal?

It’s your direct link to the Bosch order system, allowing you to place orders and query the status of your orders at any time.

The Customer Care Portal will allow you to:

  • Place orders for Bosch products
  • View all orders
  • View pending orders
  • View orders in a specified date range
    (order history is available back to Jan 1, 2007 for Security products, Jan 1, 2010 for Communications products)
  • Search for orders by product number
  • Search for orders by dealer purchase order number
  • Search for orders by Bosch Confirmation Number

Information on this site also include:

  • Date the order was opened (entered by Bosch Customer Service)
  • Whether the order has been shipped or partially shipped
  • Expected delivery date
  • Tracking numbers linked directly to the shipper for tracking shipments (UPS & Fed-Ex only)

This site can also be used to:

  • Verify receipt and input of a purchase order which is entered by our Customer Service teams within one-business day
  • Verify correct product, pricing, and quantities were ordered
  • Confirm who signed for a shipment (using provided tracking number link)